Table with outreach items and Zone 7 tablecloth
Connecting with the Tri-Valley Community
Proactive Communications and Outreach
Zone 7 continues to make significant improvements in community engagement and outreach efforts as outlined in the agency’s 2020 Strategic Plan and the 2020 Strategic Communications Plan. We have made information easier to understand, more readily accessible, and available in multiple formats to suit the needs of our changing digital landscape.
The Agency proudly earned four new awards recognizing achievements in these efforts. With our proactive approach to communicating, we are reaching more people in more places than ever before. Visitors to our newly redesigned website jumped by over 20,000 users in just one year. This year our website reached nearly 50,000 people and we are continuously improving the site to make it as user-friendly as possible.
We were also able to get back in full swing attending in-person events in our service area. We were able to educate residents on our rebate programs and provide them with our new Drought Kits, thus inspiring kids to care about where their water comes from. In the midst of a severe drought, we worked collaboratively with our water retailers to help get conservation messaging out to the community in the short term. For long-term water supply planning, we jointly launched the new Tri-Valley Water Partners website to show how we’re working to ensure a reliable water supply for future generations.
Significant Achievements in Community Engagement
105 new Facebook Page followers
48,240 Total website visitors
32 Newsletters sent
22 In-person public events
Digital Annual Report
Last year, Zone 7 debuted a fully online Annual Report that meets and exceeds the Americans with Disability Act (ADA) compliance and regulation standards. Residents of the Tri-Valley who use assistive technology will be able to browse and interact with the Annual Report with the new accessible website design.
Patterson Pass Water Treatment Plant Upgrades and Ozonation Project Ribbon Cutting
Zone 7 held a ribbon cutting ceremony at the Patterson Pass Water Treatment Plant to celebrate the latest investment to make the treatment process more efficient and improve water quality to better serve the community. The upgrades now provide improved treated water quality with the added ozonation project, and an increase of the treated water storage capacity.
Drought Outreach Efforts
In the third year of drought, Zone 7 lead communications efforts via a special Drought Committee comprised of Zone 7 and its retailer water providers. In partnership with our retailers, we pooled resources in order to convey a unified and consistent message to the public about the need for conservation. A special webpage found at www.zone7water.com/drought was created to serve as a single resource for all Tri-Valley residents to access drought info, keep informed on outdoor water restrictions and learn about water conservation rebate programs offered.
Tri-Valley Water Partners Website Launch
Zone 7 launched www.trivalleywater.org, a new website focused on educating the public on the region’s water supply reliability. The website is part of the Agency’s Strategic Plan and features a vibrant design with a full suite of photography highlighting water infrastructure and a new “Water’s Journey” video that educates users about the journey water takes through the State Water Project system to homes and businesses in the Tri-Valley. The site also covers water supply challenges, and potential solutions including Sites Reservoir and Delta Conveyance, as well as more local solutions like Los Vaqueros Reservoir Expansion, potable reuse, and regional desalination.